Refund Policy
Last updated: April 20, 2025
This Refund Policy describes the conditions under which Adex Krost ("we," "us," or "our") issues refunds for purchases made through adexkrost.com. By completing a purchase on our platform, you acknowledge that you have read and agree to the terms set out below.
1. Scope
This policy applies to all paid products and services offered on adexkrost.com, including individual lecture access, course bundles, subscription plans, and any other digital educational content sold through the platform.
2. General Refund Eligibility
We evaluate refund requests on the basis of the following general criteria:
- The request is submitted within the eligible period described in Section 3.
- The purchase was made directly through adexkrost.com and not through a third-party reseller or partner platform.
- The account associated with the purchase is in good standing and has not violated our Terms of Service.
- The content or service has not been substantially consumed, downloaded, or accessed beyond the threshold described in Section 4.
3. Refund Request Period
3.1 One-Time Purchases
Refund requests for one-time purchases, such as individual courses or lecture packages, must be submitted within 14 calendar days of the original transaction date.
3.2 Subscription Plans
For recurring subscription plans, refund requests must be submitted within 7 calendar days of the most recent billing date. Refunds are not issued for prior billing cycles.
3.3 Promotional and Discounted Purchases
Purchases made at a promotional price or using a discount code are eligible for refund under the same time limits stated above, unless the promotion explicitly states otherwise at the point of sale.
4. Access and Consumption Threshold
A refund will not be issued if the content associated with a purchase has been substantially accessed. For the purposes of this policy, "substantially accessed" means that more than 20% of the total course or lecture content has been viewed, streamed, or otherwise interacted with, as recorded by our platform systems.
Where technical errors or platform malfunctions are the cause of unintended access, such cases will be reviewed individually upon request.
5. Non-Refundable Items
The following are not eligible for a refund under any circumstances:
- Purchases for which the refund request period has expired.
- Content that has been fully consumed or completed.
- Downloadable materials that have been accessed or retrieved.
- Gift cards, credits, or vouchers issued by Adex Krost.
- Subscription fees for periods already elapsed beyond the current billing cycle.
- Purchases made through third-party platforms — these are subject to the refund policy of the respective platform.
6. How to Submit a Refund Request
To submit a refund request, contact our support team using the details below. Please include your registered email address, order or transaction reference number, the item or service for which a refund is requested, and a brief description of the reason for your request.
| Contact Method | Details |
|---|---|
| support@adexkrost.com | |
| Phone | +380342225161 |
| Mailing Address | 18, Mytrofanova St, 12, Bila Tserkva, Kyiv Oblast, Ukraine |
We aim to acknowledge all refund requests within 2 business days of receipt.
7. Review and Processing
Once a refund request is received, our team will review the request against the eligibility criteria set out in this policy. We may contact you for additional information if required. A decision will be communicated to you within 5 business days of receiving all necessary information.
If your request is approved, the refund will be processed to the original payment method used at the time of purchase. Processing times may vary depending on your payment provider but typically range from 5 to 10 business days after approval.
8. Partial Refunds
In cases where only a portion of the purchased content has been accessed, or where a subscription is cancelled partway through a billing period, we reserve the right to issue a partial refund calculated on a pro-rata basis relative to the unused portion, at our sole discretion.
9. Technical Issues and Service Failures
If you are unable to access purchased content due to a verified technical issue on our platform, you may be entitled to a full or partial refund regardless of the standard eligibility period, or to an equivalent credit for future use. Such cases are assessed individually. Please report technical issues to our support team as soon as they occur, along with any relevant screenshots or descriptions of the problem.
10. Chargebacks and Payment Disputes
We ask that you contact us directly before initiating a chargeback or payment dispute with your bank or payment provider. We are committed to resolving issues in good faith and promptly. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution of the dispute.
11. Modifications to This Policy
Adex Krost reserves the right to amend this Refund Policy at any time. Changes will be published on this page with an updated date. Continued use of the platform following any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
12. Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please reach out to us at support@adexkrost.com or call +380342225161. Our support team is available to help you.